Businesses and organisations eager to improve and increase their success usually need to take a hard look at the processes that underlie their current operation.
We define improvements as change that makes things faster, cheaper, better quality or more effective and efficient from the customers’ point of view.
Our experienced consultants have developed practical programmes designed to help managers get to grips with the complexities involved in identifying and making that change.
These programmes enable you to step back and analyse the many different elements of your operation and pinpoint improvements. They also give you the tools and techniques to implement change, bringing staff, customers, shareholders and stakeholders along with you.
We offer programmes that will enable managers and staff at all levels from boardroom to front line to be involved in the process.
These cover a spectrum ranging from business review and planning and target setting through to project management and delivery of change. Included are programmes that focus on specific areas of the business such as quality, customer service and risk management.
- Business Planning
- Setting Direction - Business Strategy
- Business Improvement – Tools & Techniques Awareness
- VRQ Level 2 award in Business Improvement Techniques
- Business Reviews
- Change Management
- Process Mapping
- Project Management
- Serving The Customer
- Stakeholder Understanding
- Quality, Cost & Delivery Improvement
- ISO9001 Implementation
- Risk Management